Terms & Conditions

1. Scope of Service

City Laptop Service Center provides computer & laptop repairs, hardware upgrades, replacements, and related services as requested by the customer. Our priority is to provide the best quality repair, service & support, but in some cases, specific results cannot be guaranteed.

2. Limitations of Service

• Some devices may not be repairable due to age, obsolete parts, or severe hardware/software damage (e.g., motherboards, memory chips, etc.).
• City Laptop Service Center is not responsible for any data or software loss caused by:
  • Pre-existing issues such as viruses or corrupted software
  • Hardware failure during or after service

3. Estimates & Payments

• A cost estimate will be provided before starting work.
• Estimates are not guaranteed — if additional issues are discovered, the customer will be contacted for approval before continuing.
• A diagnosis fee applies to all service requests (even if):
  • The device has no fault
  • The customer cancels repair after diagnosis
  • The fault is not repairable

4. Motherboard Repair Terms & Conditions

Motherboard repair charges depend on the motherboard model, type of fault, damaged components, and repair complexity. The final repair cost is confirmed only after proper diagnosis and component-level testing/repairing.

When the technician attends the service request and, after an initial check, finds that the laptop or computer motherboard appears to be faulty, a rough repair estimate may be provided based on the initial inspection and nature of the fault.

This rough estimate is only a preliminary indication. The exact repair cost can be determined only after detailed motherboard diagnosis, component-level testing and, where required, the repair process. The final charges may vary depending on the motherboard model, fault, damaged components and repair complexity.

• If multiple faults or additional component-level damage are found, additional repair charges may apply.
• High-performance PCs and gaming laptops may require higher repair charges due to their motherboard design, components and repair complexity.
• Motherboards with severe liquid damage, burn damage, physical damage or multiple component failures may not be repairable.
• The customer will be informed of the estimated repair cost before proceeding with major motherboard repair work.
• If a motherboard is found to be beyond economical repair, motherboard replacement may be recommended instead of repair.
• Motherboard repair is a component-level service, and therefore successful repair cannot be guaranteed in every case, particularly where the board has extensive or hidden damage.

Note: Motherboard repair prices shown on our website are starting charges only. Actual charges may vary depending on the motherboard model, fault, components involved and repair complexity.

5. Data Responsibility

Customers are responsible for backing up all data & software before service. City Laptop Service Center will not be liable for any data or software loss during repair, upgrade, or replacement.

6. Parts & Warranty

• Any parts used for repair/upgrade will carry the manufacturer’s or dealer’s warranty.
• Warranty or guarantee claims must be initiated and processed directly by the customer with the respective authorized service center or dealer.
• Our service warranty is 7 days and applies only to the specific issue we fixed.

7. Cancellations

• Job requests can be cancelled at least 1 hour before the scheduled time without charges.
• If cancelled within 1 hour or after technician dispatch, service charges will apply.

8. Customer Support

We value customer satisfaction and provide services in a professional and timely manner. Free remote, chat, and phone support is available for laptop/computer issues.

9. Agreement

By availing our services, customers agree to these Terms & Conditions. Customers should check whether their device is still covered under the manufacturer's warranty, as some repairs may be covered at no cost by the manufacturer's authorized service center.